Frequently asked questions

Kasiryuk is a cloud-based point-of-sale (POS) app for Indonesian SMEs — shops, stores, and restaurants. One app for transactions, stock, cash, purchasing, and daily AI Reports. Your data is stored and backed up automatically in the cloud, accessible from phone, tablet, or laptop.

Retail and restaurants at once. Retail: variants/multi-SKU, weighed items (sell by weight + barcode), label/barcode printing, packages/bundles, purchasing/supplier PO. Restaurant: floor plan, order via QR (self-order), kitchen display (KDS), move/merge/split bill, reservations. From a single outlet to multi-outlet.

No. The cashier keeps working when the internet drops — transactions are saved on the device and sync automatically once back online.

Yes. The Free plan lets you start your business, no contract. Upgrade or downgrade anytime; features update automatically with no reinstall.

Yes. Upgrade or downgrade anytime with no contract; changes apply in the next billing cycle.

Use your own QRIS/EDC (BYOC) — no per-transaction cut and no lock-in to a single provider. Payments are recorded manually at the register (cash, transfer, QRIS), so all the money lands in your own account.

Yes. The catalog is shared across outlets, stock is tracked per outlet, and you can transfer stock between outlets. Monitor revenue and performance per outlet, per cashier, and per channel from one dashboard.

Yes. Floor plan, customer ordering via QR, kitchen display (KDS), move/merge/split bill, reservations, and PB1/PBJT tax reporting — service charge is calculated separately.

The system flags suspicious voids, discounts, and refunds, and every action is logged per crew member. Expected cash is computed from transactions, so at shift close any difference from the physical cash is flagged instantly.

Runs on phones, tablets, and computers via the browser — no install. There is also an Android staff app that can print receipts/tickets via Bluetooth (ESC/POS) printers. Great for shared cashier devices.

Data is encrypted and backed up automatically, and isolated per business so your store data is never mixed with others. Each staff member has their own PIN with role-based access; one account is active on one device (latest login wins).

The AI Report summarizes daily sales automatically, flags anomalies, and suggests actions. You can also chat with AI to ask about your business. Sales and tax reports can be downloaded for your bookkeeping too.