Frequently asked questions

Kasiryuk is a cloud-based point-of-sale (POS) app for Indonesian SMEs — shops, stores, and restaurants. One app for transactions, stock, cash, purchasing, and daily AI Reports. Your data is stored and backed up automatically in the cloud, accessible from phone, tablet, or laptop.

Retail and restaurants at once. Retail: variants/multi-SKU, weighed items (sell by weight + barcode), label/barcode printing, packages/bundles, purchasing/supplier PO. Restaurant: floor plan, order via QR (self-order), kitchen display (KDS), move/merge/split bill, reservations. It also has a service mode (laundry, salon, workshop) and scales from a single outlet to multi-outlet.

No. The cashier keeps working when the internet drops — transactions are saved on the device and sync automatically once back online.

You can start today. Sign up for free, add your products (type them in or import), then start selling from a phone, tablet, or laptop — no app install and no special hardware. There is an in-app guided tour, and our team is here to help if needed.

Yes. The Free plan lets you start your business, no contract. Upgrade or downgrade anytime; features update automatically with no reinstall.

Yes. Upgrade or downgrade anytime with no contract; changes apply in the next billing cycle.

Use your own QRIS/EDC (BYOC) — no per-transaction cut and no lock-in to a single provider. Payments are recorded at the register (cash, transfer, QRIS, card), so all the money lands straight in your own account.

None. You only pay the subscription for your plan — no per-transaction cut, no setup fee, and no contract. Because you use your own QRIS/EDC, 100% of your revenue stays yours.

Yes. The catalog is shared across outlets, stock is tracked per outlet, and you can transfer stock between outlets. Monitor revenue and performance per outlet, per cashier, and per channel from one dashboard.

Yes. Floor plan, customer ordering via QR, kitchen display (KDS), move/merge/split bill, reservations, and PB1/PBJT tax reporting — service charge is calculated separately.

The system flags suspicious voids, discounts, and refunds, and every action is logged per crew member. Expected cash is computed from transactions, so at shift close any difference from the physical cash is flagged instantly.

The AI Report summarizes daily sales automatically, flags anomalies, and suggests actions. You can also chat with AI to ask about your business. Sales and tax reports can be downloaded for your bookkeeping too.

Yes. Connect Telegram once, then ask right from the chat: revenue, payments, low stock, cash, receivables, best sellers, today’s orders, even an AI analysis. Kasiryuk also sends automatic alerts — daily recap, low stock, suspected fraud, and shift-close reminders — straight to your phone.

Yes. Set pay per staff member (monthly, daily, or hourly); the system computes it automatically from attendance and commissions. You just set allowances/deductions, finalize the period, then print pay slips or export CSV — no manual spreadsheet.

Yes. Record sales on credit terms (pay later), track who owes you, and print an aging report of due receivables. When a customer settles, the receivable balance and cash update automatically.

Runs on phones, tablets, and computers via the browser — no install. There is also an Android staff app that can print receipts/tickets via Bluetooth, USB, or WiFi/LAN (ESC/POS) printers. Great for shared cashier devices.

Data is encrypted and backed up automatically, and isolated per business so your store data is never mixed with others. Each staff member has their own PIN with role-based access; one account is active on one device (latest login wins).

Yes. Your data is backed up automatically in the cloud, and you can download sales, stock, tax, and receivables reports as print (A4) or CSV for bookkeeping. Owners can also connect Google Sheets so transactions sync automatically to their own spreadsheet.

There is a built-in help center with step-by-step guides, an in-app onboarding tour on first login, and a support team you can reach anytime via the Contact page.